Keeping an IT environment running smooth requires a highly skilled team. Most organizations lack the resources to maintain this level of attention in house. That is what makes Netcomm’s managed services so attractive. Our team can help free you from necessary, time-consuming IT tasks, allowing you to focus on running your business.
Allow Netcomm to help you become more vigilant in protecting your company’s data and keeping your network running as smooth as possible. Having the right technology is only the beginning, let us help you use it to the fullest.
Anyone can sell technology. Partner with a company that can actually help you use IT.
MANAGED SERVICES - WATCHDOG
Features and Benefits
- Event notifications and Proactive problem resolution
- Periodic Business reviews
- Fixed IT support costs
- Continuous infrastructure auditing
- Balanced recommendations regarding IT decisions
- Ticketing system for all support issues
- Client portal
What is Included?
- Continuous monitoring of all network devices
- Microsoft Office 365 – Office applications and Email for all users
- Server Backups
- Workstation backups
- Anti-virus/anti-spyware software
- Microsoft updates
- 3rd party updates
- Unlimited phone support
- Unlimited onsite support
Optional Items That Can Be Covered
- Application support for industry specific software
- Multiple geographic locations
- After-hours end-user support
What is not Covered
- Project work outside the scope of normal maintenance and support
- Troubleshooting network problems caused by or resolving issues with equipment not covered under the Watchdog Agreement such as security cameras, phone systems, network cabling, and all other items not stated under the Agreement.